Refund Policy
Last updated: August 2026
30-day money-back guarantee
We want you to be happy with Launchpad Websites. If you are not satisfied with your subscription, you may request a full refund within 30 days of your order date. This policy applies to all website subscription plans offered by Ozan Ismail, trading as Launchpad Websites.
How to request a refund
Refunds are processed by our payment provider, Paddle. The fastest way to request a refund is through your Paddle order confirmation email or by visiting paddle.net. You can also contact us directly at support@launchpadwebsites.co and we will help coordinate the refund with Paddle.
What happens after a refund
Once approved, refunds are returned to the original payment method. Processing times depend on your bank or card issuer. When a refund is issued, your subscription will be cancelled and any associated website hosting and update services will end at the close of the refunded billing period.
Cancellations outside the refund window
You can cancel your subscription at any time from the client portal. Cancellation takes effect at the end of your current billing period, and you will retain access until that date. Payments made before cancellation are not refunded outside the 30-day guarantee window unless required by applicable law.
Exceptions
Refunds do not apply to domain name registrations or third-party services that have already been purchased on your behalf, as these are typically non-refundable by the provider. If you have a dispute or special circumstance, please reach out and we will review it fairly.
Contact us
For refund questions, contact Ozan Ismail at support@launchpadwebsites.co.